Frequently Asked Questions

Echezona is a digital payment and business growth platform. We provide payment gateway for businesses to be able to accept payments online, we also provide tools like free online storefronts, POS machines, and a marketplace to help businesses collect payments easily and reach more customers.

No, Echezona is not a bank. We are licensed by CBN to operate as a payment solution service provider that helps businesses collect and manage payments securely.

No, joining Echezona is completely free.

We earn from a small transaction fee whenever a customer makes a payment through our platform to your account when ordering for your goods or service.

Both registered businesses and individuals who sell products or services can use Echezona.

Yes, all transactions are processed through secure, licensed payment channels, and your funds go directly into your linked bank account. We are PCIDSS certified meaning all card information is secure.

Simply fill out our online onboarding form or contact our sales team, and we will guide you through the setup.

In most cases, your account can be set up within 24-48 hours once all documents are submitted.

You'll need a valid means of identification, a recent passport photo, and in some cases, proof of business registration.

It's your own mini website where customers can view your products or services and make payments online.

It's completely free to set up and maintain.

Yes, your storefront can be branded with your business name, logo, and preferred colours.

Yes, there is no limit to the number of products you can list.

You'll get a unique link you can share on WhatsApp, social media, or anywhere online. Your products may also be visible in our marketplace.

Yes, customers can pay instantly through your storefront using cards, bank transfers, or USSD.

No, we create the storefront for you.

You would be shown how to update, upload, edit and delete items from your storefront through your Echezona dashboard.

Yes, we offer POS machines to help you collect payments in person.

The POS is provided at no upfront cost; however, transaction charges apply.

No monthly rental fees, you only pay per transaction.

Funds are typically settled into your bank account within 24 hours.

It's our online platform where customers can browse and buy products from different sellers.

Once your storefront is created, your products can be automatically listed on the marketplace.

No, listing on our marketplace is free.

Yes, they can add your products to their cart and pay directly through the platform.

It increases your visibility to buyers who may not know your business yet.